Frequently Asked Questions

ACT Center is a specialized psychotherapy and wellness clinic in Jeddah, offering evidence-based care for individuals, couples, families, and corporations. As a hub for mental health, we provide psychotherapy, psychiatry, wellness programs, and holistic services to support emotional wellbeing, resilience, and personal growth. Guided by confidentiality, compassion, cultural sensitivity, and professional excellence, we empower clients to navigate life’s challenges and achieve lasting psychological wellness.

Your care will be provided by one of our licensed mental health professionals, matched to your needs. Our team includes psychologists, therapists, and counselors who specialize in different areas, such as anxiety, depression, trauma, child development, and relationship issues. We ensure that each client works with a therapist who is best suited to their goals and preferences.

Our therapists are qualified, experienced, and licensed in their respective fields. They come from diverse clinical backgrounds and offer a range of therapeutic approaches. Each therapist receives ongoing training and supervision to ensure you receive the highest standard of care. You can read more about their individual profiles, specialties, and languages on our “Meet the Team” page.

ACT Center uses evidence-based therapies backed by decades of psychological research. Our clinicians apply approaches that have been proven effective for adults, adolescents, and children, including:

• Cognitive Behavioral Therapy (CBT)
• Acceptance & Commitment Therapy (ACT)
• Play therapy
• Mindfulness-based methods
• Family & relationship therapies
• Speech & Language therapies
• Occupational Therapy (OT)
• Psychiatry
• Assessments & Intervention
• Dialectical Behavioural Therapy (DBT)
• And more. Please find our “Services” section.

We track progress collaboratively with clients, adjust treatment as needed, and focus on delivering long-term, meaningful results.

We support clients with a wide range of concerns, including:

• Anxiety and stress
• Depression and mood difficulties
• Trauma and PTSD
• Child behavior or developmental challenges
• Relationship and family issues
• Self-esteem and identity concerns
• Burnout
• Life transitions (school, work, marriage, parenthood)

If you’re unsure whether therapy is right for your situation, we are happy to guide you. More can be found in our “Services” section.

The first session is a gentle, supportive conversation. Your therapist will ask about your concerns, goals, and what brought you to therapy. This is also a chance for you to ask questions and get comfortable with the process. By the end of the session, you and your therapist will agree on a plan that feels right for you.

Every client is different. Some people benefit from short-term therapy (6–12 sessions), while others prefer longer-term support. Your therapist will work with you to determine the duration based on your goals and progress.

Yes. We provide secure online sessions for clients who prefer virtual support or live outside Jeddah. Online therapy is conducted through confidential platforms.

You can book a session through:

• Our website booking form
• WhatsApp
• Phone call

We will guide you through the process and help you choose the right therapist. You can find our contact information on the website.

Absolutely. Your privacy is our priority. All sessions are confidential except in rare situations where safety laws require a therapist to act (such as risk of harm). Your therapist will discuss confidentiality with you in the first session so you feel safe and informed.

We do not accept insurance at this time, but we can provide an official invoice and a report for reimbursement depending on your policy.

Finding the right therapist matters. If you feel the match isn't right, we will gladly help you switch to another clinician on our team—no questions asked.

Yes. ACT Center offers therapy for children, teens, parents, and families, including play therapy and parent-guidance sessions. We support emotional, behavioral, developmental, and school-related concerns, and more.

Depending on the therapist, we offer sessions in:

• Arabic
• English
• French

We combine modern, research-based therapy with a warm, culturally grounded approach. Our philosophy is simple: every person deserves compassionate care that respects their story, background, and goals. We tailor each treatment to the individual, not the other way around.

The first intake session is 80 minutes. Each therapy session afterwards is 50 minutes. We kindly ask clients to arrive 15 minutes early to allow time for check-in and any required forms. Please note that late arrivals result in a shorter session, as we must end on time.

Session fees vary depending on the service (individual therapy, child therapy, consultation, intake, packages, etc.). You may contact our Customer Service team for exact pricing through:

WhatsApp: +966 50 107 4843

We offer session packages at a discounted rate after completing your Intake Session. Packages have a validity period, and any unused sessions can be refunded according to our package refund policy.

Important payment notes:

• Payment must be made 24 hours before individual sessions
• Intake and consultation sessions require payment 72 hours before
• No cash is accepted; only electronic payment or bank transfer
• 15% VAT applies to non-Saudis
• Invoices can be submitted to insurance for potential reimbursement, depending on your policy

To avoid fees, cancellations or rescheduling must be made at least 24 hours before your appointment.

If you cancel within 24 hours or miss your session:

• The full session fee is charged and is non-refundable.
• Same-day cancellations are only accepted in specific cases:
• - One-time emergency cancellation
• - Illness with a medical certificate
• - Weather-related issues coordinated with the center

After three consecutive no-shows or late cancellations, clients are placed on a waiting list for future bookings.

If the center must reschedule your session, we will offer the earliest available alternative appointment.

Yes. You may request a therapist based on your preference, availability, language, or area of specialty.

If your preferred therapist is unavailable, you may:

• Join their waiting list, or
• Be matched with another qualified therapist based on your needs

If your therapist determines that another clinician would be a better fit for your care, they may recommend an internal referral for your benefit.

If external services are needed, we may refer you to trusted providers.

Please note: Therapists cannot treat clients who have close family or friendship ties with another client under their care at the same time.